This commitment to excellence by every Trinseo employee focuses on not only delivering superior quality products and services, but also improving customer satisfaction and loyalty. We employ the total quality management (TQM) approach across our company, which means that we are fully committed to:
We seek to continually improve the effectiveness of our quality system and our products and services. Strategies and performance metrics for each of Trinseo’s businesses include quality goals. All functions of the company – including research and development, technical service and development, purchasing, supply chain, manufacturing, customer service, marketing and sales – are responsible to transfer these goals to actionable plans and track and report quality performance versus defined goals. Customer feedback is frequently analyzed to validate our quality and standards against customer trends and requirements
Delivering superior quality begins by determining and reviewing customer, statutory, and regulatory requirements for product and service. This is followed by the multidisciplinary manufacturing, engineering, and supply chain capability review to ensure that all requirements will be consistently met.
To view Trinseo’s ISO Quality Standards, click here.